The Calgary Food Bank provides a vital service to Calgarians, ensuring that nobody has to go hungry. In order to improve the process of hamper pickup for their clients, The Calgary Food Bank requested help from Mount Royal University students. The goal of this pamphlet redesign was to improve the user experience and emphasize identification requirements. User testing revealed confusion as to the amount of identification needed for hamper pick up, and changes were made to clarify, as well as show clients how they may obtain the proper identification if they don’t already have it.