A service provided by the Kerby Centre is an emergency shelter for seniors. One of the standout numbers is the amount of refusals to the shelter due to having no space available. In order to better frame this problem, a variety of research was gathered from primary and secondary sources, and a system map was created in order to describe the process of the shelter and how it helped seniors to get out of a possible abusive situation. The end result was an infographic which was then presented at the Kerby Centre as part of an exhibition.